Thursday, 24 September 2009

Instant Messaging: an "elegant solution" for general practices

My family lives in rural NSW, where there is a chronic doctor shortage and it can be difficult to recruit new practitioners. So I really loved the story my mum told me about her most recent trip to the doctor. She wasn't able to get an appointment with her regular doc, and saw a new doctor who hadn't been practicing very long. This doctor wasn't sure about the correct prescription for my Mother's condition. But instead of spending time surfing around medical databases, or knocking on the door of the doctor next door, she sent an Instant Message. Within seconds she had the name of the appropriate medication - from two different doctors.

This practice probably has 5 or 6 doctors and probably hasn't even heard of "Enterprise 2.0" - but by using a free application such as MSN they have been able to dramatically increase the sense of presence and support they can provide this new doctor. She can confidently request assistance from her colleagues while knowing that it won't significantly impact the time required by her patient - or theirs (especially as they can choose not to respond). It would be interesting to know if this will consequently increase the likelihood of this practice retaining their new recruit - which would definitely be a plus for the rural community.

Some might consider Instant Messaging to be a relatively "old" form of social media - but there are still so many ways it can be used innovatively to solve basic problems and increase efficiency. It's great that small businesses are realising this as well.

Friday, 11 September 2009

Legal Professionals and Web 2.0 - ALLA presentation

I have loaded a copy of my conference presentation up to Slideshare - there are notes for relevant slides too.

You can also read the full paper (yes I actually submitted an article - it was like being back at uni!) on the ALLA conference site. A number of the papers and presentations are now available - I'll let you know my favourites over the next week or so.

ALLA sidetrip - Kakadu!

I haven't posted any of my notes from the ALLA conference because I am still recovering from the holiday to Kakadu that I took on the side! If you're a fan of birds, crocodiles, aboriginal rock art or sunsets you might like to have a look at my pics on flickr. I'll blog about some of the most interesting papers here or on CCHatter over the next week.

Yellow waters sunset 3

Wednesday, 2 September 2009

On my way to ALLA

I’m sitting at the airport about to board a plane to Darwin for the Australian Law Librarian’s Association conference.  I’m super excited about the conference this year – the theme is evolution and many of the papers explore how legal research has changed and is changing. 

I will be giving a presentation that draws on the findings of the CCH “Professionals and Web 2.0” whitepaper and explores what Web 2.0 means for the creation and dissemination of information – and what THAT means for information providers such as CCH!  I will put the presentation up on Slideshare next week.  In the meantime you might like to check out these two posts on – they are based on some material that didn’t quite make it to the final draft of the paper.